20+ years modernising editorial operations.

Save My Exams · London, UK

• Grew the live course catalogue from 190 to 886 courses (+366%) while maintaining full exam-board specificity across every course.
• Built the Content Quality Index (CQI), a 10-point quality framework now the embedded standard across every content type, including QA of AI-generated content at scale.
• Pioneered AI-assisted content authoring workflows: a 6.9× increase in Exam Question production speed and an 84% cost-per-question reduction (£72 → £11).
• Reengineered the Content team into specialist squads, increasing output per content creator by 144% and cutting cost per project 2.41×.

FutureLearn · London, UK

• Directed a global, cross-functional team of 31 across the UK, South Africa, and Australia.
• Scaled content output 200%+ year-on-year, from 482 to 1,286 published courses.
• Fast-tracked to VP after 12 months in recognition of strategic impact and operational delivery.
• Authored FutureLearn's Content Curation Framework (2021), Content Lifecycle model (2022), Principles of a High-Quality FutureLearn Course, and Learning Vision (2022) — the operational and strategic quality frameworks underpinning the platform's content, continuing the same practice as the CLS Quality Scorecard and later the CQI.
• Attended the London Book Fair (5–7 April 2022).

World Bank · London, UK

• Appointed Textbook and Publishing Expert for the EU4Innovation in Armenia: STEM Project, an EU-funded, World Bank–supported curriculum reform — translating revised STEM standards into textbooks and teacher guides for grades 1–12, piloted in the Tavush region.
• Delivered expert training and strategic guidance to Armenia's Ministry of Education and Science and local publishers.

Macmillan Education Ltd, Springer Nature · London, UK

• Led the international Custom Publishing division to 16% YoY revenue growth, building a project pipeline worth €10m+ in lifetime value.
• Managed global editorial and project teams across London, Madrid, Warsaw, and Hong Kong.
• Selected to represent Springer Nature in the Financial Times 125 Women in Business forum, January 2019.
• Negotiated deals with Ministries of Education worth up to £10m; designed and delivered Macmillan Education's negotiation training curriculum.
• Authored Macmillan Education's Cultural Sensitivity Guide and Versioning & Content Re-Use Guidelines (2019), and a Custom Publishing growth strategy built on customer-journey mapping and competitive value-curve analysis (2020).
• Authored the Governance, Risk & Compliance Network Terms of Reference (2019), a group-wide Springer Nature framework.
• Featured as a Springer Nature SDG Champion, on applying UN Sustainable Development Goal 4 (quality education) through the Vietnam World Bank textbook project.

Cambridge University Press, Education · Cambridge, UK

• Secured £3.27m (FY16) and £4.5m+ (FY17) in contracts across emerging education markets.
• Authored the Cambridge Learning for Schools Quality Scorecard (2016), a four-topic, 20-element content quality framework covering pedagogy, content structure, endorsement, and teaching practice — a forerunner to the Content Quality Index later built at Save My Exams.
• Authored "The Spiral Curriculum" (2016), an internal research paper on Bruner's spiral pedagogy and its application to CLS textbook design, spanning maths and reading.
• Appointed Publishing Expert, International Advisory Board, for Vietnam's World Bank–funded Renovation of General Education Project (2017) — an $80m, Ministry of Education and Training–led reform advising on textbooks aligned to Vietnam's new competency-based national curriculum. Authored “Textbooks for Competency-based Education: A Comparative Review of Evaluation & Implementation” and delivered textbook development training in-country.
• Oversaw development and production of 350+ ISBNs annually at Cambridge's quality standard.
• Represented Cambridge University Press on the UKTI-organised EdTech Trade Mission to New York, 6–11 December 2015, and a DIT-organised trade mission to Southeast Asia on education reform, 19 March–3 April 2017.
• Attended the COBIS (Council of British International Schools) Annual Conference, London (7–8 May 2016); Education Innovation Africa, Nairobi (6–8 June 2016); the World Association of Lesson Studies (WALS) International Conference, Exeter (3–5 September 2016); the Innovation Africa Summit in Nairobi (September 2016) and Maputo, Mozambique (23–25 October 2017); the Frankfurt Book Fair (October 2016); the CIES Annual Conference, Atlanta (5–9 March 2017); and the Education World Forum, London (2016–2018).

Insight Guides, APA Publications Ltd · London, UK

• Designed and implemented an XML-first workflow and automated page layout system (Typefi) across print and digital products.
• Launched a full eBook programme (.epub2, .mobi), managing digital production for 137 ISBNs in the first year.